Support

Our refund policy is simple: full refund before your report is generated, and if a report is defective we'll regenerate it or refund it — your choice. The details are in the Terms (section 5).

To get help with a charge, contact us with the “Billing & refunds” option and include the email you purchased with. Billing messages jump the queue — charge problems are time-sensitive and we treat them that way.

Something broken, missing, or plain wrong in a report? Use the “Report a bug” button at the bottom of the report itself — it attaches the report context for us automatically. Or send us a complaint and we'll dig in.

The FAQ covers what reports include, how the research works, and what things cost. Anything else, ask us directly.